KMC001: Sr. Knowledge Mgmt. Consultant

The Senior Knowledge Management Consultant provides project and technical leadership on our KM-oriented engagements. Responsibilities include:

• Consulting project leadership
• Collection of business, technical, process, and infrastructure requirements
• Ownership of solution definition, including content design, organization, and navigation
• Performing and overseeing all tasks for a successful customer deployment, including, but not limited to: training, software customization, software support and system upgrades, QA and test documentation, and identification of areas for increased efficiencies
• Conduct oral and written presentations to internal and external audiences

Requirements include: bachelor's degree in engineering or a related field; five or more years of relevant real-world experience (including at least two years in consulting); contact center project experience in the past 5 years; and demonstrated hands-on management experience with at least 2 successful, full-lifecycle engagements in knowledge management. You must have strong communication and project management skills, impeccable business ethics, good judgment, and a flexible ability to solve tough business problems. Knowledge of popular system architectures and programming languages is a plus, as is a strong understanding of the contact center market segment. You must be able to work both independently and as part of a highly distributed team of professionals.

Relevant experience would be from technologies and companies like Rightnow, Knova, Kana, ServiceSoft, Talisma, Epiphany, Plumtree, Siebel, Oracle, RightNow, Aspect, BMC, Remedy, ATG, or Peoplesoft.

Qualified and interested? Send your résumé and salary requirements to careers@# credosystems.com, or mail it to the address to the right. Please include "Senior Knowledge Management Consultant" in the subject line.

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